Resume
Here's a brief review of my professional experiences and where it come from.
Adam Elsopki
CEO/Founder of 'Elsopki Technical Consultancy'
A little about me...
Dynamic and accomplished Senior Systems Operations Engineer with over 10 years of experience in managing, supporting, and optimising IT systems and networks across both local and international environments. Proven ability to enhance business processes through automation, system integration, and infrastructure improvements. Strong leadership capabilities, proved by rapid career progression and successful international IT project execution.
Keen on furthering technical and managerial experience, with a long-term goal of setting up my own IT business.
Experience
Infrastructure Engineer
January 2025 – Present | Charles Taylor, Portsmouth
• Accomplished IT & Network Operations Specialist with a strong record of delivering high-availability infrastructure solutions across multi-site and cloud-based environments.
• Demonstrated expertise in leading technical teams, providing 2nd and 3rd line support, and optimising on-premises and cloud platforms (AWS, Azure).
• Proficient in configuring and managing enterprise network and telephony systems (Cisco and MITEL), Active Directory, and Microsoft 365.
• Experienced in driving system reliability through proactive performance monitoring, rapid incident resolution, and robust disaster recovery planning.
• Adept at managing vendors, overseeing hardware/software deployments, and ensuring full compliance with licensing and security standards.
• Committed to aligning technology strategy with organisational objectives while upholding best practices in IT governance and security.
Technical Proficiencies/Skills:
AWS (Athena, CloudFormation, CloudWatch, DataSync, EC2, FSx, IAM, KMS, RDS, Route 53, S3, Secrets Manager, VPC, WorkSpaces) | BASH | Fortinet | GitLab | HPE | Jira | Lansweeper | Linux (CentOS, RHEL, Ubuntu) | Lucidchart | Microsoft (Active Directory, ADFS, AzureAD/Entra, Defender, Exchange, Intune, Office 365, SharePoint) | Mimecast | NIS Nordic | PowerShell | VMware vSphere ESXi 8 | Windows Server (2012 R2-2025) | YAML | Zabbix
Senior Systems Operations Engineer
June 2018 - August 2024 | Argus Media Ltd, Holborn, London
• Optimized IT Infrastructure: Spearheaded a 20% reduction in manual workloads for a global enterprise of 1,600+ users by developing and implementing strategic PowerShell automation, with plans to further enhance efficiency through Ansible adoption.
• Streamlined IT Operations: Designed, deployed, and managed cost-efficient IT services, driving operational savings and enhanced service reliability.
• Achieved Rapid Career Progression: Earned promotion from Technical Analyst to Systems Operations Engineer within four months, demonstrating exceptional leadership, technical acumen, and impact on organizational goals.
• Directed Global IT Operations: Oversaw seamless IT service delivery across international offices by expertly managing Active Directory, AWS, Azure AD/Entra, and Microsoft 365 environments, aligning with the core requirements of the Systems Operations Engineer role.
Technical Proficiencies/Skills:
AWS (Athena, CloudFormation, CloudWatch, DataSync, EC2, FSx, IAM, KMS, RDS, Route 53, S3, Secrets Manager, VPC, WorkSpaces) | BASH | Fortinet | GitHub | HPE | Jira | Juniper |Linux (CentOS, RHEL, Ubuntu) | Lucidchart | Microsoft (Active Directory, ADFS, AzureAD/Entra, Defender, Exchange, Intune, Office 365) | Mimecast | PowerShell | VMware vSphere ESXi 8 | Windows Server (2012 R2-2022) | YAML | Zabbix
Senior Technical Engineer
March 2014 - June 2018 | IT Lab Ltd, Farringdon, London
• Led Technical Support Operations: Directed a team as Senior Technical Engineer at a high-profile client site, providing hands-on support to 260 local users and over 1,500 global users, demonstrating exceptional leadership and advanced troubleshooting expertise.
• Enhanced IT Service Delivery: Delivered comprehensive hardware and software support, managed technical projects, and implemented strategic enhancements, strengthening IT Lab's 24/7 support model and elevating user satisfaction.
• Pioneered Office Expansion: Played a key role in establishing a new office in Australia, driving the expansion of global IT support services. Mentored team members, managed inventory, and ensured seamless integration into existing operations, showcasing adaptability and leadership.
Technical Proficiencies/Skills:
Active Directory | Azure | Citrix XenApp/XenDesktop | Microsoft Exchange | Office 365 | Okta | PowerShell | SCCM | SonicWall | VMware | Windows Server (2008–2016)
Technical Team Leader
February 2013 - March 2014 | Cyntergy Services Ltd, Sunbury-upon-Thames
• Oversaw and optimized data communication networks for multiple organizations, managing a team of eight analysts to ensure high reliability and performance. Enhanced team capabilities through targeted CCNA training, improving operational efficiency by 15%.
IT Administrator (Internship)
June 2011 - December 2011 | Canyon News, Los Angeles
• Led initiatives at Canyon News to boost network reliability and system uptime by resolving complex issues. Directed deployment and management of critical IT infrastructure, streamlining operations and enhancing support.
Education
BSc (Hons) Computer Games Development
September 2007 – May 2011 | Southampton Solent University, Southampton, UK
Core Modules:
Project Preparation, Process Analysis, Networking, Mathematics for Computing, Mobile Communication, Software Systems Engineering and Database Development.
Final Year Project:
Robotics and Artificial Intelligence – Manipulating AI to control physical mechanics.
